5 Sales & Marketing Outside Sales Support ICM’s national sales team provides the convenience of online order-entering as well as -- when it would be helpful -- person-to-person communication. Our sales volumes keep climbing and a major reason is our commitment to building strong business relationships. Repeat business is an ICM cornerstone. Customer Service We’re focused on our mission, and Customer Service is at the center of our FOCUS. And our mission isn’t complete until every customer is satisfied! For us, that means training knowledgeable staff who are available to answer customer requests via phone, email or live chat. Whether customers have new products they’d like to see, questions about an existing product, or questions about specific orders, our Customer Service department loves to help. Live Chat Available In today’s environment many find online chat to be more convenient than a phone call and more responsive than email. When our customers have questions, we want to answer them right away. That’s why we’ve implemented a live online chat system for many of our websites and will continue to implement this customer service feature on other sites. Ecommerce Technology ICM’s highly knowledgeable employees use state of the art Ecommerce technology to effectively reach today’s customers. We strive to make it easy and beneficial to partner with us. ICM can easily integrate with most 3rd party sites, dynamically manage product updates using live feed, and efficiently post products and updates to multiple stores. This allows us to publish inventory, product descriptions and pricing -- all in real time. Beyond getting to market faster, ICM can also amplify a product’s performance in the marketplace. We use professional SEO/SEM techniques to engage the customer and can also customize his/her virtual buying experience to increase conversion.
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